| Taal: | en |
| Bindwijze: | Paperback |
| Oorspronkelijke releasedatum: | 04 april 2016 |
| Aantal pagina's: | 247 |
| Illustraties: | Nee |
| Hoofdauteur: | Adrian Swinscoe |
| Hoofdauteur: | Adrian Swinscoe |
| Editie: | 1 |
| Extra groot lettertype: | Nee |
| Product breedte: | 138 mm |
| Product hoogte: | 20 mm |
| Product lengte: | 216 mm |
| Studieboek: | Ja |
| Verpakking breedte: | 141 mm |
| Verpakking hoogte: | 20 mm |
| Verpakking lengte: | 215 mm |
| Verpakkingsgewicht: | 401 g |
| Editie: | 1 |
| Extra groot lettertype: | Nee |
| Product breedte: | 138 mm |
| Product hoogte: | 20 mm |
| Product lengte: | 216 mm |
| Studieboek: | Ja |
| Verpakking breedte: | 141 mm |
| Verpakking hoogte: | 20 mm |
| Verpakking lengte: | 215 mm |
| Verpakkingsgewicht: | 401 g |
FRONT COVER
“If all you do is get one great idea from a book, the payoff is exponential. Well, here are 68 ideas that can help any company amaze their customers.”
Shep Hyken, New York Times bestselling author of The Amazement Revolution
BACK COVER
Looking to improve your customer experience? These 68 strategies will show you how to stand out from your competitors, whatever your business.
Full of practical tips, inspiring insights and interviews with a wide range of leaders and entrepreneurs, How to Wow reveals all you need to deliver a world-class customer experience. Covering both the customer and business side of the equation, you’ll learn how to attract new customers, design a leading customer experience and quickly resolve a wide range of problems, plus much more.
Don’t let your business fall behind, look inside and take your customer experience to the next level.
“Essential and powerful insights for everyone who aspires to map out and enhance the customer journey and drive growth.”
Keith Lewis, COO, Matchtech Group plc
“At last – a book that provides practical ways of delivering the superior experience that today’s customers demand.”
Olivier Njamfa, Co-Founder and CEO of customer experience software company Eptica