In a perfect world, everyone would be good tempered, listen carefully and consider the outcome before they spoke. We don't live in a perfect world and most of us have not received coaching on how to communicate effectively. Today's barrage of electronic communication complicates how we understand each other. Communication is a series of choices focused on what we say, and how we say it. In a Perfect World takes you on a journey through the dynamics of effective communication, highlighting interpersonal skills and how to say things in a way that maximizes the chance of having successful interactions. It is full of good examples and wonderful stories. This book will help you: • Assert your own views and communicate to deepen your relationships • Confront the negative behaviour of others • Manage emotions and resolve conflict • Explore manners, apologies and letting go of bad situations • Apply ideas to your own situations through checklists and exercises In a Perfect World is designed to help you reflect on your interpersonal skills and key relationships and encourage you to take the time and effort with those relationships that matter. Want to change things? Start today!