Resolving Conflicts at Work

Kenneth Cloke

  • Bindwijze: Paperback
  • Taal: Engels
  • Categorie: Persoonlijke ontwikkeling & Mindfulness
  • Uitgever: John Wiley & Sons Inc
  • ISBN: 9780470922248
Ten Strategies for Everyone on the Job
Druk:3rd Edition
Verschijningsdatum:mei 2011
Afmetingen:22,8 x 17,1 x 2,6 cm
Aantal pagina's:400 pagina's
Auteur:Kenneth Cloke | Ken Cloke
Co-auteur:Ken Cloke
Co-auteur:Ken Cloke


The classic text on resolving workplace conflicts, fully revised and updated Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies. Like its predecessors, it identifies core strategies for preventing and resolving both intermittent and chronic conflicts in the workplace. In addition, the book * Includes a new foreword by Warren Bennis, which represents his most recent thinking about judgment calls and candid communications in the workplace * Presents new chapters on leadership and transformational conflict coaching, and organizational systems design This definitive and comprehensive work provides a handy guide for managers, employees, union representatives, human resource experts, and consultants seeking to maintain stable and productive workplaces.