Very interesting view on conflicts and how to deal with them. First of all, the authors argue that not every conflict is about winning or losing. That alone is a very valuable insight!
According to the authors, there are basically six types of responses to conflict. One type is not necessarily better than any other, the main thing is that you make sure that you are in a balanced state of mind when choosing a response.
The authors show that the dynamics of conflict can be very well desribed and understood using geometrical shapes.
Since we all have to deal with conflicts, this book definitally is a must read!
